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Branch 02

Business Operations

Stop rebuilding the same systems from scratch. SOP templates, hiring workflows, and delegation tools for small teams that need to run lean and grow fast.

SOP Kit
Small Business SOP Starter Kit
Five core standard operating procedures every small business needs from day one. Fill in your details and hand them to your team.
  • Opening & closing procedures
  • Customer complaint handling
  • Cash handling & reconciliation
  • Vendor communication protocol
  • Emergency response procedure
$37
Template
Role Accountability & Job Description Templates
Define who owns what before your team grows. Role templates with accountability maps for the most common small business positions.
  • 10 role templates included
  • KPI & success metrics section
  • Decision authority matrix
  • Editable for any industry
$27
Playbook
Hiring Workflow Playbook
A complete hiring system from job post to offer letter. Built for small businesses making their first or fifth hire without an HR department.
  • Job posting template
  • Candidate scoring matrix
  • Interview question bank
  • Reference check script
  • Offer letter template
$29
Checklist
Weekly Operations Audit Checklist
A 30-minute weekly audit that surfaces problems before they become expensive. Covers people, process, finance, and customer experience.
  • 4-section audit framework
  • Red/yellow/green rating system
  • Action item tracker included
  • Printable & digital formats
$17
System
Delegation & Handoff System Template
Stop being the bottleneck. A complete delegation framework with handoff documentation so tasks actually get done without you.
  • Task delegation scorecard
  • Handoff documentation template
  • Follow-up cadence planner
  • Ownership transfer checklist
$24
Playbook
Vendor & Contractor Management Playbook
Manage outside relationships like a pro. Contracts, onboarding, performance tracking, and offboarding for vendors and 1099 contractors.
  • Vendor vetting checklist
  • Contractor onboarding template
  • Performance review framework
  • Contract renewal tracker
$29

Need both HR and Operations?

Browse the full shop for bundles covering both branches — built for the operator who runs everything.

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